TELKOM to HELKOM

MONTHS on MONTHS of STRUGGLE to the POINT of SUSPENSION WITHOUT it being my MISTAKE.

After struggling for months to upgrade my Internet line speed and service without any success and i mean months i all out of blue received facebook message saying i am to far from exchange and i can only stay on speed that i am currently on. OK, no problem...........but no way..........

Long story short i have facebook messaged back saying i received bills with the so called "NEW" speed and internet, which i never received. Weeks ago on chat apparently it was escalated..............nothing happened.

Now my line has been suspended without it being my mistake, and cant seem to be helped in any shape or form.

Should i just stop paying and see a lawyer? Why can Telkom suspend my line and i lose things i pay for, if i pay late they suspend, sure my mistake, but why when it is their mistake they act and care like nothing has happened.

Please i need help.