Telkom to care of the existing customers

Telkom does not care about its customers. I have been a Telkom loyal customer since 2011 but the service through experience suggest that Telkom does not care. I had couple of problems but it never solved without me wasting my money going back and forth trying to resolve.

Currently im on contract that should be ending at the end of October and I am still paying for that contract. However, I lost a copy of my contract and I requested assistance through multiple phone calls where I was advised to go to the outlet (where I did the contract) which is far to retrieve it. I went there three times they only told me to they could not find it.

I am supposed to be claiming for that contract at work and the evidence is needed. I could not provide the contract that I am still paying for and it is taken as if I have been doing *****. I mentioned that million times pleading for help from Telkom but they do not care.

Please assist.