1 reviews | Active since Jun 2016
Telkom Tier 2 service turn around time
<p>I contacted Telkom fault reporting on the moring of 9 June 2016 (yesterday) to report a fault on my Telkom router which worked but after assistance from my ISP they said that I should contact Telkom. The technical call centre assistant was helful and tried to resolve the problem but unfortunately she couldn't solve the WiFi connectivity issue.</p> <p>The fault was escalated to what they called Tier 2 support. I followed up again this morning 10 June and was told that they will mark it as urgent. I said that I would be in front of my computer untill 13:30. At 13:40 I still received no call.</p> <p>What would the turnaround time be on this? Surely not more that 48 hours? </p> <p>The service from the technical support consultants was very good and they tried their best, however the total package as far as support is concerned is poor. Case number ********** 39.</p>
HI dawievh
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided.
Interaction Ref: AI **********
Regards
Keagan
Telkom Social Media Team
HI dawievh
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided.
Interaction Ref: AI **********
Regards
Keagan
Telkom Social Media Team