TELKOM TIDIOUS CANCELLATION AND WORSTE SERVICE PROVIDER

I am utterly furious with TELKOM and a company by the name of SELL DIRECT. A consultant from Sell Direct contacted me to upgrade my Telkom Contact I have/had with them, received my router and sim card but when I got home my coverage was extremely so as a result I decided to cancel the contact as I was still withing my cooling period of 7 day (which I find a complete ****) I lodged my cancellation online and was given a reference/case number. From there onwards I have been sent from pillart to post, spoke to one of the consultants from Telkom and was told I have to contact Sell Direct to cancel the contract and come to collect the router, when I call Sell Direct they are telling me (spoke to Randal ********** Sell Direct) I need to sort this out with TELKOM, I am beyong upset, if TELKOM is using Sell direct as a contractor to contact people for upgrades WHY then is it MY RESPONSIBILITY TO CONTACT THEM, to top it off, TELKOM CALL CENTRE TAKES FOREVER TO ANSWER, I SPENT OVER R150 WORTH OF AIRTIME AND STILL MY CALL WAS NOT ANSWERED, TELKOM MIGHT HAVE THE BEST DATA BUNDLES BUT YOUR TERMS AND CONDITIONS ARE RIDICULOUS AND A TIDIOUS PROCESS TO CANCELL, THIS IS MY LAST MONTH OF PAYING YOU DARE DEBIT MY ACCOUNT IN JUNE YOU WILL BE HEARING FROM MY LAWYERS I AM SICK AND TIRED OF THIS, ITS EASY TO MAKE US SIGN CONTRACT BUT WHEN WE CANCELL AND I HAVE A RIGHT TO CANCELL THIS IS A MISSION. I HAVE BEEN TOLD SOMEONE FROM THE CANCELLATIONS DEPARTMENT WILL CONTACT ME ITS NOW 2 WEEKS