Telkom TI Mobile integrated data

I upgraded to an Umlimited home 4Mbps package last year. Firstly, for the first 3 weeks I had no ADSL service. Eventually that was resolved. But now......

The package comes with 1GB TI mobile data. I was told that all I had to do was go into a Telkom store and collect a sim card. Not so easy. On the first 2 visits to the store their internet was down. Then they had received a faulty batch of cards. Eventually, I go in, their internet is fine, the cards are fine, but there is a software problem that won't let them link the sim card to my account. I am given the card, and am told that as soon as the IT department solves the problem, they will link the account, and let me know.

Three weeks later, after numerous calls and complaints, it eventually gets escalated, and my sim card and account are now linked. I get a cryptic message about going to the FAQ page to see how to set up my device. I find my device, set it up as instructed, and ...... nothing. I have spent 3 hours on the phone this morning, talking to 4 different people. Only one was any help at all. She spent 50 minutes going through all options with me, then put me on hold to check on something, and the call got disconnected. The next person was only comfortable with going through all the steps from the beginning again - because that's how the list must be followed, and eventually after 2 minutes, told me to go back to the store. The same store that took 3 weeks to link the sim to the account.

If I had any other option I would change service providers. I am so angry at the lack of competence .