Telkom TI Mobile activated but not allocated the 2GB mobile data, only wi-fi data

I have an ADSL line and activated the additional service of TI Mobile, where you have a SIM card with 2GB of mobile data allocated to it.

It is perfectly linked to my ADSL, but instead of getting 2GB mobile data, I was allocated 2 GB Wifi data to use at a Telkom Hotspot.

I phoned 10210, 10213 and was shoved 2 more times and evertytime they tell me, they see the problem - but they can't help me and they don't know what to do.

YES, THE APN SETTINGS IS CORRECT - THE ISSUE IS THAT I DON'T HAVE TELKOM MOBILE DATA, SO STOP TELLING ME THE APN SETTINGS IS INCORRECT!