Telkom ****s!

<p>This is the second time I am posting this review as no has been in contact with me!! do not just send me a stupid email that you have received this! Phone me ********** </p> <p> </p> <p>No service, not able to cancel and then handed over to debt collectors</p> <p>Let me start by referring you to my previous complaints lodged</p> <p>2015/11/19 – SM169337 – Colleen – Not resolved</p> <p>2015/12/08 – SM176013 – Narriman – Not resolved</p> <p>2016/11/16 –AL ********** – Busi – Not resolved</p> <p> </p> <p>For 25 months I complained about the service. I was sold a 4MB uncapped ADSL line but never ever received the promised capacity. On average it was below 1 MB. Countless calls to Telkom call centres resulted in no improvement, purely due to the fact that the entire line feed to a town of more than 100 households only consists of 10MB. With at least 25% of the entire town relying on the line feed no one will ever be able to enjoy 4MB. Surely you cannot sell a service that does not exist!</p> <p>My first complain to Hello Peter went unresolved. My second complaint resulted in me being promised a reimbur*****t between the cost difference of a 4MB and a 2MB line for 18 months and going forward a monthly payment of the cost of a 2MB line – none of this materialised</p> <p>Eventually I could not deal with the incompetence and none existing line speed and had to acquire the services of a different supplier and had to cancel the Telkom account. Well, I tried as you will see below.</p> <p>2016/08/29 emailed servcancellation@telkom to cancel my service. I received an email requesting me to submit documents in an attempt to try and cancel this service which I duly did and that someone will be contacting me within 21 working days to discuss the matter – never happened</p> <p>2016/10/10 I received a notification that my account was in arrears, yet I have cancelled it. I was instructed to send my request to have my service cancelled to Escalation Centre which I did – not resolved</p> <p>2016/10/20 I received another notification and threats of my account being in arrears and again I had to mail servcancellation and Escalation Centre – not resolved</p> <p>2016/10/27 I received an email from one Nathan Boesak requesting me to forward him all my previous correspondence which I did – not resolved</p> <p>2016/11/02 Email Boesak again to follow up on my request to have my service cancelled – no response and not resolved</p> <p>2016/11/11 Yet again I received another account saying I am in arrears with another month’s payment. Again I email servcancellation, Escalation centre and Boesak – not resolved and no response</p> <p>2016/11/26 After reporting my 3rd complaint to Hello Peter I received an email from the HelloPeter@telkom mail address requesting me yet again to email all the previous correspondence which I did with no response and still not resolved from their side</p> <p>2016/11/28 I again email the HP@telkom address as I have again received another increased account statement – and again there is no response from Telkom and the matter is still not resolved</p> <p>2017/02/22 after yet another increase account I again emailed the HP@telkom mail address – and yes you guessed it – no response and still not resolved</p> <p>2017/04/12 I receive notification that I have been handed over to debt inc due to none payment of my account</p> <p>As you can clearly see I have made every possible attempt to have my service cancelled after each and every complaint about the poor service resulted in nothing. Bearing in mind that up to the date of my first cancellation request my account was paid up to date.</p> <p>I have spent so much time and energy trying to</p> <p>Get a service I was being paid for<br />Get my service cancelled<br />And now I need to spend more time and effort to clear my name after being handed over<br />I need the highest person in Telkom to respond in email and to phone me on 083 ********** and inform me</p> <p>That me service with Telkom has once and for all been cancelled<br />That my name has been cleared<br />That the matter referred for debt collection has been withdrawn / cancelled<br />How I am I going to be reimbursed for the money ****** from me which I had to pay towards a service that did not exist</p>