Telkom, throw me a friggin bone, please!

I have a really good experience of the Telkom technical staff I have worked with and their call center people when you can get hold of them are friendly.

It does seem to me though that there is an avoidance of communicating with people especially with regards to cancellations.

I was retrenched last year and was able to keep things afloat until a few months back by freelancing. However, things changed and I could not get work in.

I let my Telkom payments slip which I do admit was my fault. However, since then I cannot cancel or freeze my account and I get billed every month as if I still get the service rendered to me.

This is really a draconian system that kicks people while they are down offering no way out - there is nobody you can talk to and the people that you do contact always give the same scripted response - you cannot cancel your account until you have paid up.

So while my life is falling apart Telkom is driving the knife deeper and deeper into my back.

I really hope someone gets back to me here and that we can find some resolution. I will happily turn this review around into a good one. From the looks of it, Telkom needs it.

I wonder what it would take to start a class action lawsuit against Telkom for this behavior - it cannot be right.

I saw there was an article where Telkom told the media that this is something they are working on, the narrative from their call center agents paints a different story entirely.