Telkom thrives on taking without good service

I tried to make contact with Telkom in March 2020 about my bad internet connection on my WiFi router that I’m paying R1000 a month. On the 23 March a consultant contacted me case ***1 and gave me a list of things I need to do to restart router. That still never worked and I contact them again. Then I got contacted and told due to lockdown technicians can’t come. When it was level 4 I got contacted a technician will come out. The technician came and spent just about 2hrs. He explained he will write a report to telkom but my connection not stable. I then got contacted by telkom saying the towers I’m connected are broken and then they will cancel immediately which I agreed upon with only the cost of the router. No cancellation fees because it’s Telkom’s fault. 2 months later and I’m still being billed and I have contacted on nemerous occasions. Please listen to the last call on my mobile device where I was promised disconnection and fees. It’s R2000 later. I have contacted my bank not to allow debit order from Telkom coz this is pathetic. I pay my account every month now you still *****ing from me on this pandemic where everyone is trying to survive. I have to go work from my sisters house coz I can’t even do a call without being disconnected due to bad connection. Please Someone Help ***