Telkom Three Rivers Poor Service and Defective Products

Hello Pieter,

I want to warn everyone about purchasing from the Telkom store in Three Rivers. The day before yesterday I signed a contract for two iPhone 15s, but one of the phones was defective from the start, overheating during normal use. Yesterday when I contacted the store, they refused to exchange it, insisting it be sent for repairs, which would take up to 21 working days.

Despite Telkom's customer care advising that a replacement was possible, the store stood firm on sending the phone for assessment. To make matters worse, they informed me that I would have to pay a penalty fee if I wanted to cancel the contract—despite the defective product.

I am deeply disappointed by their poor service and disregard for consumer protection laws. Please think twice before buying from Telkom Three Rivers.