Telkom Three Rivers - Celimpilo Ntuli customer service skills is a disgrace

Hi my name is Andrew..On the 9th of April 2021 I purchased a pocket router from Telkom in Three Rivers; Vereeniging and encountered network connectivity with the unit. They have a number on Google but it's dysfunctional. I then went to the store today and was assisted by Celimpilo Ntuli who was very rude to me and speaking over me and not listening to my concern. She later told me that there was nothing wrong with the router and I won't receive any refund. As I was trying to explain my frustration her colleague was also chatting something in the background which I couldn't understand and I requested him to keep quiet.

Telkom service is disgusting and they employ *********** stuff. I want a refund since this router is causing more harm than good on my business.

I refuse to be undermined.

If Telkom want to be a brand to be reckon with they need to respect their customers as we are the ones paying their company bills including salaries.

I'm awaiting your prompt and favorable response ASAP