TELKOM threatens with different lawyers to clean up their own mess!!!

In 2016 I app**** for a TELKOM ADS line and early 2017 I realised I was in a financial crisis, Because it was a month-to-month contract, I called in to cancel but was then told I needed to cancell online. Unfortunately, the online system was not working and I went back to TELKOM customer service to raise this issue but was told there was nothing the can do, I have to use the online system! This was frustrating as they system continued not to work. My account was then suspended so I did not have WIFI connection but TELKOM continued to bill me and the bill grew whilst my pleas fell on deaf ears. Later in the year, I was contacted by the first attorneys and when I explained my reasons for non-payment, they promised to get explanation from TELKOM. Then it all went quiet. In 2019 different lawyers started making demands too and I gave them the same story. They would tell me they are getting clarity from TELKOM then after a few months pretend we never spoke and the circle began. After sometine to and fro explanations, they also reverted back to TELKOM and never came back to me. This to me meant TELKOM knows it is their own doing that they try to rip us off the thresten consumers with legal action. Now in 2020, they dying months, I received the same legal threaths from Brianna Smit of Nu-Debt management. I gave her the smae explanations. I also sent her proof that she was not the first attorneys TELKOM has unfairly appointed and set on me but she completely ignores my emails. It's like I am not even saying a word!! She has been sending me emails and sms's, harrassing me. Today I received notification that she will send me summons if I do not make payment. Why should I pay TELKOM over two thousand Rand when I gave them notice when the bill was only current? I cannot be held liable for TELKOM systemy not working. They cannot cheat innocent consumers out of their hard earned cash just because they can afford lawyers. Fix your procedures and put your customers first and such problems will not be encountered!

This is sickening and frustrating and should come to an end. My credit record is tarninshed because TELKOM staff can just ignore client requests and blacklist them for errors in their own systems!!!