CG
Chivi G

1 reviews | Active since Apr 2014

30 Mar 2016, 15:33

Telkom threatens legal action for their error!

Despite my previous complaints regarding Telkom, and their lies that they will assist me, I have not been assisted, Instead I have been told that I have 24 hours to make the payment or legal action will be taken. Why should I pay for an account that was closed, why do they refuse to engage with me regarding my questions? I'm expected to pay blindly when they won't tell me what is I am paying for. <br> <br> Part of the letter:<br> <br> This is a FINAL reminder that should suitable payment arrangements not be received by our offices within 24 (twenty-four) hours or before close of business, tomorrow:<br> <br> Further legal costs/penalties may accumulate on your account;<br> <br> -Legal action may be initiated;<br> <br> -Details of the non-payment of the account may be reported to the CREDIT BUREAUS by our client, which can adversely affect your credit rating.<br> <br> Please answer my concerns Telkom! I will not pay for an account I closed and did not make use of.<br> <br> Complaint 1: http://hellopeter.com/telkom/complaints/failure-to-cancel-account-3-months-later-***<br> Complaint 2: http://hellopeter.com/telkom/complaints/harassment-from-telkom-incorrect-bill-***

0
Replies (1)
Telkom
Telkom's reply30 Mar 2016, 17:11
Official
Hello ChiFox,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated and feedback will follow.

Kind regards
Yazied
Telkom Social Media Team