TELKOM - This is why you lose customers

I am extremely Disappointed with Telkom Fibre, A debit order didnot go off my account and this is not the first time there was sufficient funds and issue with Telkom, I then had to make a manual payment and was advised to either do it via Easypay and the Telkom site, Had an issue with the Telkom site so i went into PEP and made a payment, Sent proof of payment through and called in 7 times, On my 6th attempt the consultant asked me to send through POP to his email and he will escalate to his Team leader and my internet will be active within 2hrs. Two hours had passed and clearly that part of the call centre was closed an i spoke to the Tech department and the consultant advised that he cannot do anything as its only the accounts department that can assist, I called in 4 times this morning and on my 4th attempt a consultant said that the previous team leader advised that he had reviewed my profile and i had missed many payments and it cannot be reactivated, She then advised that she will take this to her team leader and advise them that it was not my fault that my banking details were not updated previously, I AM SHOCKED, I have had Reconnection fees and debit order rejection fees for something TELKOM messed up and now my husband does not have internet access as he works from home. They have been paid and still have issues, I cannot believe that a team leader will make that decision without reading previous emails and messages. I want my services reconnected immediately!!!!!!