Telkom this is absolutely absurd

So after my first report telkom phoned me and my line was installed on thursday. To my surprize the technician told me they put me on a 20meg line capped. He phoned the call centre for me to rectify it and the call centre told me to also go to southgate telkom in johannesburg to rectify it and put my number back to my old line. I sat there for an hour on thursday finally when i spoke to the lady she told me she will phone me friday after she has sorted it out. Im still waiting. What the hell is going on with telkom even the staff says no one knows what there doing and how can they put a house on a 20meg line. I was told by the lady at southgate mall the first time i was there my number is *** now its ***. My should be *** so now next month im going to get a bill for a 20meg line. The way i feel now im very dissapointed because of waiting a month for my adsl. I REALLY FEEL LIKE CANCELLING THE WHOLE THING!!!!!!