Telkom Third request extremely poor service

i have padi my telkom account in full last year May 2018 and advised telkom to close and remove landline, itheir online cancellation dont work their E mail cancelation dont work , so i insytructed on hello peter and a telkom agent answered they will do it . then in jan 2019 they put collection agents on me i gave Mr Njabulo Ntuli from "DEBTIN the company the full story and evidance they said they will send evidance to telkom , nothing happended, today they call me again with same story from a company called ********** , i gave the same story to them , Telkom please be pratical you waisting more money on agents , please close my account . Thanks - E mail me if needed **********