Telkom thieving ****

I signed a 24 month contract for ADSL in October 2017. I phoned through on the 1st of October to have the line cancelled by the 31st of October so I am not paying 2 service providers. After a month on the phone to Telkom to cancell the line, they still debit my account in November!! That is theft!!! Now the run around from department to department to ask for my refund while my line is still NOT cancelled?? I want my money back today!!!