Telkom thieving

Telkom double debited my Account on 28 May 2020, and STILL suspended my account. After sending multiple emails with my bank statements and phoning a few times, I was told they will reconnect my service within 72 hours. It has been a WEEK and my internet Connectivity is still off!. Basically I have been ****** of more than a week's uncapped internet data and still nothing has been done! This is theft and the absolute height of incompetence!.