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Charlie N

1 reviews | Active since Sept 2021

03 Aug 2022, 18:39

Telkom ******* using insurance to loot money on innocent citizens of SA.

I had a cellphone contract with telkom and insured my cellphone with finrite inside telkom shop in 2018. After 4 months I've emailed finrite to cancel my insurance but they did not and since I've read the reviews on telkom that they continue to deduct money on your account even after you've canceled. I decided to wait for the contract to end so I can change my bank account. After 24 months when my cellphone contract ended, I've contacted telkom 30 days before and they canceled my contract but to my surprise I do receive statements whereby it shows on my device is zero zero but on insurance is busy accumulating with R83 monthly. According to the insurance terms and conditions it has stated that if I don't pay for 3 months the insurance will lapse but till to date it has accumulated to a total amount of R2643,59 and telkom blacklisted me for that. Telkom invoice says I owe them R2643,59. They have the guts to type device insurance on their invoice busy accumulating that money I mean really, I'm so so disappointed with telkom as they are looters, looting people's money. I will appreciate if they stop this nonsense of accumulating money under their name of which I do not owe. I will also write to ombuds I'm tired of telkom they are ******* I DO NOT OWE TELKOM!

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Replies (2)
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Charlie N's update04 Aug 2022, 20:12
Reviewer Update
After writing the above review Telkom have sent me Final Invoice according to them subtracting R2171,14 from R2643,59 without any explanation leaving me with a balance of R472,45 that I have to pay by 31 August. I repeat I DO NOT OWE TELKOM instead they OWE ME an amount of plus minus R1800 of which it's an amount that they've continued to debit from my account for the insurance even after I've canceled it with a premium of R83,73 for 20 months. Telkom I won't be bul**** by you paying R472,45 for what? How can a person owe an insurance, really? I did finish paying my contract for my device and I've canceled the contract fair and square so now this R472,45 owing insurance or is your staff that is *********** or you deliberately employ ******** just like you taking innocent customers hard earned cash without accountability? If you don't understand what I'm telling you please go through your records to confirm what I'm complaining about and stop hiring lazy staff who are ******** pretending as if there's no records and for your information I have records. You won't get even a cent from me and I repeat, I DO NOT OWE TELKOM instead you owe me!!!
CN
Charlie N's update16 Sept 2022, 09:00
Reviewer Update
Surely Telkom are ******* instead of fixing the problem now they've handed me to AG Collections I mean really for what, owing insurance that I've canceled after 4 months taking a 24 month contract with them in 2018 and it's them who owe me. You Beatrice Mabotja I DO NOT OWE TELKOM since you are demanding payment of R1272,45. You're just wasting your time as you won't get even a cent from me you Telkom *******!