Telkom ******* *****s money

Case number ***1 resolved. Our mistake. We will refund your money within 7 days. This was 30 December, today, 18 January still no refund but, the next bill also has an additional R127.81 added for the fun of it. I am still trying to speak to someone intelligent enough to resolve this matter as Mobali has placed me on hold. Still holding and it has now been 29:19 minutes and counting to get ****** money back! Does telkom only employ *****ing idiots??? This is really pathetic!!!!! Useless bunch of *******!!!