TELKOM, *******!!!! ******* debiting of our account without consent nor a contract of any kind!

I am absolutely at my wit's end with Telkom!!!

It has now been more than three months of them debiting our bank account WITHOUT our PERMISSION!!! Apparently somehow someone opened a contract with them in my husband's name and using my husband's bank account details and for the past three or more months significant amounts have been deducted from our bank account by Telkom. Our bank is fortunately able to reverse these amounts. Despite having opened a ***** case with Telkom, they have reported my husband to the credit bureau and his credit score has taken a beating which is wrong on so many levels and obviously less than ideal when we are applying for a home!!!! We have called them and called them and emailed constantly and all we have been told is that we have to wait while they investigate the case. In the meantime, a further R2500 was debited from our account by Telkom *******LY today!!! when we called again to report it and follow up we were told there is nothing they can do about it and nothing we can do... we have to wait and they are unable to tell us for how long. So now we cannot buy a house, cannot enter credit agreements etc because they keep reporting my husband to the credit bureau. I HAVE TO STRESS THAT WE DO NOT HAVE ANY ACCOUNTS OR CONTRACTS WITH TELKOM WHATSOEVER!!!

WE NEVER GAVE OUR CONSENT TO THEM TO DEBIT OUR ACCOUNT AT ALL!!! So why must we now suffer and continue to have our life negatively impacted by their incompetence and ******* actions??

Someone from Telkom please sort this out IMMEDIATELY!!!