Telkom ******* delay cancellation
Telkom I have been trying to get my data contract cancelled for a while now and am being bounced from pillar to post. After you disconnected my land-line before my number could be ported months ago - thus forcing me to extend my contract with telkom I informed telkom there and then that I shall be cancelling every contact with them as they came up for renewal. This was again mentioned to the lady who called a while ago wanting me to upgrade!!! Due to complete lack of trust - as it is a well know fact that telkom use every single delay tactic under the sun to continue *****ing your money long after cancellation as you are incapable of cancelling contracts or debit orders professionally and without an endless struggle - I sent an email a few days ago asking it please be confirmed on a written email that my contract and debit order have indeed been cancelled. Low and be hold in true telkom form I get a reply saying this needs to be done online. Already off sides as this was never mentioned. The person I spoke to said OK it will be when I asked for cancellation. These recordings are kept by telkom so go find them. Anyway I humour you and go online and see I need a tin and account number. Another few hours waisted on the phone only to discover that no one can find this so called tin number. I made one up and submitted it. Yesterday I received a call on the land line regarding my cancellation and was unfortunately not there. My cellular number was given yet to date no call. Today I call telkom back and after another three hours and several departments later am told there is absolutely no cancellation request. How exactly did you try contacting me yesterday regarding one if it does not exist?!!!? I will not be allowing that debit order to go through as I have put up with your dishonesty and complete stuff around for way to long now.!!! For once in your life can you just do it properly and sort this mess out!!!! I can be contacted on my cell number ***. The number needing to be cancelled is *** and the account number ***. I find it amazing the only time telkom ever cancelled anything was when I informed them I shall be porting my number and then cut me off 2 weeks too early so I could not actually port it and I am not accepting this ******* anymore!!!!! Have a look at the Telkom Community Complaints page and see just how many people have this exact same problem. You are in effect actually *****ing from people!!! Unacceptable and you should be ashamed of yourselves Telkom SA!!!