Telkom ******* - Collect money for no servive

<p>The other day I decided to give Telkom a try. I called them on 10213 and ordered the Samsung S8+ phone on a free me package for R699 per month.</p> <p>I was eventually approved and Telkom deducted the money from my account. I phoned after a week to find out when the device will be delivered. Telkom said that they are waiting for payment. I told them they have already deducted the money and showed them the bank statement and supp**** reference numbers.</p> <p>After another week, I contacted them and cancelled the deal. The device was never delivered. I then contacted Telkom to ask for my money back R699.</p> <p>They then couldn’t find me on the system. No order, nothing. After a long fight, they eventually logged a new call and supp**** me with a reference number. This is their message: This sms have reference to case number logged at Telkom mobile, We have arrange a refund of R192.90 to your bank account, You will receive refund in 7 to 10 days, Regards Telkom mobile. They then subsequently sent me another sms reading as follow: Your case no ********** 4 @ Telkom Mobile is resolved. Please call 081180 for further information.</p> <p>I tried calling 081180 and after four disconnects and then holding for 25 min, I gave up. Where is the rest of my money?</p> <p>Telkom still owes me R506.10</p>