TELKOM = ******* and WORST SERVICE PROVIDER IN THE WORLD

A duplicate order (Samsung S7 Edge) was delivered to me in September 2017. I reported this to Telkom and battled to cancel this device since I received it. I have been billed for this device since October 2017. I spoke to several call centre agents who asked me to email the detail and that was also the last time I heard from them because no one rep**** or actioned the emails. I have their names, Nonthando Nxumal, Gugulethu Mbatha and Mohau Modise. In January 2018 I went to the Telkom Store in Bayside to take the device to them, they couldn’t accept it as the order was placed online. The guy in the store assisted me by reporting the case and gave me a case reference number ********** 6. I waited and waited for Telkom to contact me but with no luck (several calls made in between). I completed 4 cancellation forms - nothing was done. On 11 April I phoned again and spoke to a lady Sinenhlannhla Nlangeni who arranged for the device to be collected and on the 13 April 2018 the courier collected the device. On 26 April my account was debited again and I phoned and got to speak to Rethabile. She said the device still showed "to be collected" and I informed her that it was collected on the 13th of April. She assisted me and promised me to resolve this issue. She also advised me that she escalated this issue to her Team Leader Luthando Ngcobo was going to phone me before end of business (26 April 2018). To date I have never received any call from Telkom again. Today, 3 May 2018 I spoke to a lady named Nokuthila Ncubu who informed me that the case has been closed on the system but the account was still active meaning I am still billed for it and that the device still showed "to be collected" on the system. She asked me to send her the waybill to proof that the device was collected. I did this and I have NO guarantee anything will be done to it. Pathetic is an understatement. I will never advise anyone to make use of TELKOM because its service is the worst in the WORLD.