Telkom ******* and *****

I am now fed up with this so called "service". Not only am I paying for a service which I am not receiving for over a year, but after reviewing my last months bill, I have found that this pathetic excuse of a company called Telkom have been billing me for an unnecessary technician call out fee for having a look at my faulty internet line. WHAT IS GOING ON? How can you have the damn nerve to call it unnecessary when the problem has not been sorted out for over a year? You have admitted it time and time again that there was a problem but still refer to the callout as unnecessary??? I have changed routers 3 times, redid the wiring, bought new cordless phones etc all at the advice of *********** technicians. You have admitted time and time again that it was a cable fault yet you charge me call out fees as if I am at fault? You are charging me for a service which I am not receiving. I want a full years statement sent to me and I will inspect it for these call out fees. I have not been receiving a service which I have been paying for and now further more I am being ****** for call out fees? THIS IS UNACCEPTABLE!!! FIX MY LINE NOW. I will be publishing this report on social media because it seems like nothing is being done about it. STOP *****ING MY MONEY YOU *******. Fix my internet