Telkom *******.

I'm loyal customer of telkom for over 2 years with 2 contracts on my name. I did an online application for a third contract, I was debited R369.00 on the 11/01/2021 and 5 working days later I have no order number or any communication was done either. I am unhappy and want my money credited back into my bank account, because I sit with no product, no sms or order number, no communication from sales or customer service. I keep emailing the sales consultant and that is only when he calls and apologizes.

I am an unhappy customer with the terms of Telkom, therefore I am cancelling the order and want to be credited my R369.00, within 3 working days.

Kindly inform the sales manager to take this matter urgently, and arrange my credit of R369.00 as soon as possible back into the same account that Telkom debited.