Telkom *******

I moved from PE to Ballito and requested to have my ADSL line transferred. (Reference 28890) To date this has not happened. I have contacted Telkom on Facebook on the 16 July - this is the response’ Hi Pamela, Apologies for the inconvenience, please advise if the service transfer issue is still pending a resolution and if still pending a resolution provide us with your Telkom number and ID number for assistance.^AF‘ 26 July ‘Hi Pamela ,sorry for late response we will escalate to escalation team for further assistance.^RC’ 26 July ‘ Hi Pamela, sorry about that and thank you for sending the details. Please note we will send this to escalation team to do a follow up for you. ^LK‘ 28 July ‘ Hi Pamela,we have escalated your query and once feedback is received we will inform you.^Lebo’ 12 August Hi Pamela , pardon our delayed response. We have urged our support team to follow up on the matter ^WC 14 August Hi Pamela, all cancellations require 30-days’ notice. Kindly complete the cancellation form (account holder) via https://apps.telkom.co.za/fulfilment/protected/cancelProduct. Login to MyTelkom, Go to Manage Accounts , Select relevant service/account, Select cancel applicable services, Follow the prompts thereafter & you will receive a reference number for the cease request. ^Lebo 15 August Hi Pamela, we're sending your details to our technical department for further assistance on this. ^CJ 16 August Hi Pamela, the service is still active. Please advise if you have logged the cancellation via the link sent ^Lebo 16 August HI Pamela, apologies for the inconvenience. The order was cancelled as the new area has Fibre. Should you want to cancel the service you would need to complete the online application ^Lebo 17 August Hi Pamela, we understand your frustration and we do apologize for the inconvenience caused. ^Anele 2 September Hi Pamela, apologies for the delayed response, please note that your query is with the escalations team and feedback will follow. ^RT 11 September Hi Pamela, the order was cancelled, unfortunately there were no remarks placed on the order. I have escalated this through to the registering agent requesting that the order gets re-issued.^Anele 11 September Hi Pamela

Sorry for the delay in response the matter has been escalated to our back office for assistance. Once feedback is ready they will make contact with you via sms notification. We apologise for the inconvenience caused. ^Lebo Again I have sent them a message. Telkom continues to debut my account and ***** my money and ignore me.

I demand to have the line cancelled and reimbursed for all the debit orders deducted off my account