NP
Nathielle P
1 reviews | Active since Oct 2013
15 May 2018, 16:01
Telkom *******
Wish I could give no star. I have app**** for a mobile contract in December 2017, and a debit order of R650 went of my account on the 15th of Decmeber 2017. I received the device round about the 3rd January 2018, opened up the courier bag and saw that it was the incorrect device. Contacted Telkom and informed them that they have sent the wrong device. Was told that they will send courier to collect. In March 2018 the device was collected and Telkom cancelled my contract as my wife upgraded her package and I had a phone to use. To date I am still getting billed monthly for a device I have never opened, nor ever activating or opening the simcard but according to Telkom the system is activated. I even sent Telkom a copy of the way bill. Now I am receiving sms's to say my account has been handed over to some debt agency.
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Replies (3)
Telkom's replyOfficial
29 May 2018, 10:01Good day Nathielle
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply29 May 2018, 10:01
Official
Good day Nathielle
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
NP
Nathielle P's updateReviewer Update
29 May 2018, 10:06Thanks for replying so late. I have already been handed over to your debt collector NUDEBT and will be claiming for harrassment
NP
Nathielle P's update29 May 2018, 10:06
Reviewer Update
Thanks for replying so late. I have already been handed over to your debt collector NUDEBT and will be claiming for harrassment
NP
Nathielle P's updateReviewer Update
13 Jul 2018, 08:13I am still awaiting someone from telkom to get back to me as per your reply
NP
Nathielle P's update13 Jul 2018, 08:13
Reviewer Update
I am still awaiting someone from telkom to get back to me as per your reply