Telkom = *******

I was about to upgrade my cell phone contract when I was informed by the consultant that all the data I had (I topped up with 3GB day & 3GB @R199 two days ago) would fall away as they are loading a new package onto my account. I asked if they would reimburse me or give me a voucher in lieu of the data I would lose when UPGRADING and I was told their system does not allow this. I told the consultant that it is unacceptable that I would simply lose what I have paid for because of their "system". Why has this not been challenged? Whilst assessing which package would be best for me I realised I requested that an additional 100 minutes all networks be added to my profile at R67 per month - I have not been receiving the additional minutes for a while!! On top of this my Telkom to Telkom calls have been coming off from my all networks calls instead of my Telkom to Telkom minutes. I've disputed this and the consultant emailed me my call log FOR ME TO IDENTIFY TELKOM NUMBERS. I did this and sent my response with the adjustments which they had to make because TELKOM OWED ME minutes. THEY CLOSED THE ENQUIRY AS RESOLVED which it was NOT. I called in to query something else when I asked for them to reinstate the log and this was never done. How is it that their billing system receives so much education to their customers yet they ***** from their customers unapologetically.