On the 2 August 2017 I asked Telkom to switch my debit orders to Standard Bank account. Two days later there was no response. I then call them but I held a phone for more than 20 minutes. So I had no choice but to drop a phone. On the 4th I wrote another email begging them to send me their account number so that I can pay manually, but you know them, they were mute.
On the first September I learned that Telkom has cut me from their network which was ok even though I have sent them so many emails about the switch.
Fours months later they deduct R1004 from my initial account( FNB. In other words. They were not suppose to deduct from FNB. In other words they didn't follow my instructions about switching. Since they deducted that amount, I have asked them to give me a data for 4 months or else cancel the contract with the immediate effect because clearly someone ignored my emails.
They said they will call back. I still waiting.
I dislike Telkom because they *********** and ********.
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi kamohelo-wa-afrika,
Thank you for taking our call.
As per our telephone conversation you requested to be emailed the banking details to make a manual payment, Please reply to the email with your new banking details so that we can update them on the system.
Regards
Caroline
Telkom Social Media Team.
Best regards,
Hi kamohelo-wa-afrika,
Thank you for taking our call.
As per our telephone conversation you requested to be emailed the banking details to make a manual payment, Please reply to the email with your new banking details so that we can update them on the system.
Regards
Caroline
Telkom Social Media Team.
Best regards,
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