Telkom *******

I took up a contract with Telkom for 1GB data at a fixed amount. Over and above the amount I agreed to pay they started charging "usage fees" for 3 months, which I capped a month ago and they assured me the fees would be capped. This month these"usage fees" are still present on the invoice and the money was debited from my account. I have been trying to call but I can never reach them on their customer care line. All I ever hear is that they are experiencing high call volumes. If Telkom always has high call volumes they obviously need more staff to attend to their customers. I agreed to pay that specific amount because it was what I could afford, taking extra money when I communicated that I did not want these usage fees is ****************. Stop robbing people Telkom. When you want our money you are so eager to contact us but when we want our money you are inaccessible all of a sudden.