Telkom *******.

Since January this year I have been in constant battles with Telkom where my account was not debited -as agreed to – and then multiple charges have been added and credited since. But each credit of the charge is a result of me using a lot of my personal airtime and funds. With Telkom not debiting my account on time and also not capturing my new banking details correctly (and telling me that it is correct) has resulted in me paying extremely large amounts each month that I could actually not afford (I have been paying 3x my contract amount due to Telkoms error). This is also impacting my credit score as well due to ‘late/no payments’ & causing me extreme distress and irritation. I reported this to ICASA and received a call saying that everything was resolved and Telkom will credit me with every charge they made. This is not true as I am still fighting for the charges to be credited. Telkom will not provide me with any helpful answers or assistance. I have been contacting the Gateway manager for months requesting a credit & he has promised me each time that I will get feedback and credited. Which did not happen!! The most recent one was where I was told that the charges will be credited on my recent invoice – and they were not. I also have not been credited for the R449 from my Samsung A70 preapproval. I was initially told that there is nothing they can do – I have to wait three months before it could be escalated – which is pathetic! It has been three months and still no credit or response!

My invoice this month is still high as I am still awaiting R651.70 to be credited!

Telkom are a bunch of lazy, lying c**ts...