Telkom - *****s or not?

NOT HAPPY! I am a new customer and app**** online for a laptop deal. As I spoke to the sales person from Telkom he said that he will first make sure that there is stock before the application is confirmed. So I am still awaiting his call. But then a payment went off from my bank account and still I have heard nothing. Tried phoning Telkom. Emailed them. Even got a new sales rep who just explained it takes 14 days but that there is no record of me on their systems. How is this possible????????????????? How can I cancel my order and get my money back.

Are Telkom *****s?