Telkom *****s

Its been 3 month of no use of my contract. I complained 13 August 2013 that the touch screen of my brand new Iphone 7 isn't working. I complained for 2 months before someone collected the phone. I made it clear I do not want a repaired phone, its brand new so I want it replaced.. They went and repaired the screen and just sent it back, after more fighting I was told anew phone will be at a store I must go collect it, after I did all online, I now had to drive out to a store. Joseph, apparently one or other manager, called me, and said I must take the old device. I told him the phone was at my office and my wife will go pick it so she will not have it with her, and that I have told one of the customer service ladies, Matshepo before that they can send a courier to collect the phone from my office when my refund was done for no service for 3 months. My wife drove there just to be told she will not get the new phone, after I told him that will be the situation. After an argument with Joseph I was told I will get R200 of the R1500 I paid for 3 month where I had no use of the contract. This is *****ing my damn money! This is ridiculous, I told him to cancel this contract immediately due to no service delivery and were told he can't do it, I need to go do it myself and I will be charged a cancellation penalty fee!! What the hell it is your useless incompetence and no service forcing me to do that and that I got told this *******!! I want someone senior to contact me and have this resolved. I spoke to approx 12-18 people since 13 August and I am no further to getting this resolved.