1 reviews | Active since Jun 2014
Telkom *****s
In November I called Telkom and requested my package to be upgraded from Do Premium to Do Elite on this number ********** 028.
While holding on and Technician getting back to me said okay I upgraded you to Unlimited Home DSL 20Mbps.
Firstly I didn’t ask for this product how is Do Elite the same as Unlimited Home DSL 20MBps ?
Now my billing is *****ed up. Took a month just to get the account to the 100 GB account and are being billed for Do Premium and Unlimited Home DSL 20MBps which I didn’t ask for and double line rental!
Then in December I went to Telkom shop to update my bank account details just to find out that my bank account was updated to my closed account form 8 years ago in east London!
What kind of special people are working at Telkom?
Was getting concerned when I didn’t have a debit going off in Feb 2018 only to find it was never added to my account.
December 2017 billed for Do Premium, Unlimited Home DSL 20MBps and 2 x ********** 028 line rental recurring even to current date in April 2018
Statement date 4 December 2017 - R1484.27 Was supposed to be R799
Statement date 4 January 2018 - R2674.90 Was supposed to be R799
31 Jan 2018 10:29 am cancelations form and copy of ID sent for service to be cancelled 28 February 2018 Moved from premises.
Statement data 4 February 2018 - R4033.73 13 February 2018 - R800 was paid 27 February 2018 - R1874.9 was paid. Asha from Telkom informed me to pay this amount to settle account. Service supposed to be cancelled not living at premises anymore. Bill should have been R799
Statement date 5 March 2018 - R757.22 - Not staying at 12 Brookside village premises anymore Found service was never cancelled still being debited! 27 March 2018 - Debited R757.22 from my bank account.
Statement date 6 April 2018 - R1502.36 - Not staying at 12 Brookside village premises anymore. Found service was never cancelled! 26 April 2018 - Debited R900 from bank account.
Cancel the services for ********** 028 and give my money back! Here is the individuals and reference numbers of people who worked on my account: Thulani and Dean - Reference: ********** 15A Anele/Ajanda Reference: ********** 249 Nkobile, Nokobeki Nicolas Billing Reference: ********** 4 Nolovoi. Mind the spelling of the names.
Legal action will be taken if money is not refunded and if account is not fixed ASAP!
Telkom is just useless calls logged in November 2017 regarding my issue hasn’t even been resolved!
Dispute was also logged and nothing happened or has been done from Telkom’s side!
Good Day
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We sincerely apologize for the inconvenience.
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Tumelo
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Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to assist on this query. Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
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Tumelo
Best regards,