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Belinda M

1 reviews | Active since Jul 2018

30 Jul 2018, 10:06

TELKOM .... ??? They may be South Africa's largest supplier of landline BUT be warned

I am wits end!! My ADSL Telkom line was canceled as per the instruction by the Cresta store (who gave me a copy of the cancellation document) and faxed to the number provided in February 2018. Several emails and telephone calls later, I receive daily emails indicating the usage of the data on the account. I have received emails indicating that the account will be closed and TELKOM is apologizing for any inconvenience caused ... DUH!!! TELKOM, I am not going to pay the account, your bad service delivery does not constitute that I pay for a service that I have canceled!! My pensioner mom has exactly the same problem in Mpumalanga where she had no service on a pre-paid TELKOM line since October 2017 and she still has the amount deducted from her account ........ NO customer service

Come on guys wake up. To any prospective customers/clients be careful when signing up with TELKOM

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Replies (5)
BM
Belinda M's update15 Aug 2018, 19:50
Reviewer Update
Hello Noleen , please advise as there was another account received, the amount according to the invoice is R 2165.46. I trust that you will assist that my name not be recorded the Credit Bureau
BM
Belinda M's update11 Sept 2018, 07:16
Reviewer Update
Hi me again, it seems that this is the only way to get TELKOM to respond. I read a HELLO PETER this morning on TELKOM and so many consumers have the same problem of their account not closed and still receiving bills. Again as clockwork, here is another bill for R2610.09, even with the response and reference number till date this account is still active......... TELKOM what needs to happen that you as a service provider actually produce the "service" part? Your services are no longer required?
BM
Belinda M's update08 Oct 2018, 07:15
Reviewer Update
Hi TELKOM, I received another invoice with a total of R 3,061.30. Just thought I'd let you know. TELKOM has a lot of time to spend on creating "non-existent" bills.
BM
Belinda M's update12 Nov 2018, 11:22
Reviewer Update
Dear TELKOM. It is that time of the month again, like clockwork I received another account. I trust that Santa Claus will be a faithful, do note how ever that TELKOM services was cancelled and is no longer required. Maybe if I forward this request to Santa may I have better results.
BM
Belinda M's update19 Dec 2018, 23:16
Reviewer Update
Dear TELKOM, I received an SMS and an email stating that my account would be suspended if I don't pay the outstanding amount. Yes, I responded to the mail and the SMS ....... hmmmmmm guess, I received another statement and NO response from the email I sent.