Telkom- there's no one to tel!
<p>Telkom - what a disaster! We took out a contract with Telkom mobile for 10 gigs WiFi . A while later we rec a telephonic sales call and the sales person promised to upgrade our service to 20 gigs for the same price. To our surprise a new modem and SIM was delivered -which we didn't open. At the end of the month a double amount went off. When we went into the store they told us we had 2 contracts , both for 20 gigs. We requested them to cancel the 2nd one as we did not need 2 contracts. This did not happen. Eventually they told us to return the modem and SIM for the 2nd contract which we did -unopened and have proof of return. Then clever Telkom went and cancelled the first contract. Which then meant we had no WiFi as they cancelled the first contract and took back the router and SIM on the second. They continue to take off the value for the two contracts via debit order. This has been going.on since Oct 2016 and we can not get this resolved. We have been in to Telkom mobile numerous times, phoned numerous times and cannot get past the person at the desk who promises to escalate the problem but no-one comes back to us and the debit orders keep going off but we are getting nothing from Telkom. We eventually had to take out another contract with another provider in order to get WiFi as our Children required it for varsity studies! We decided to reject the Telkom stop orders but they take them off on the 25th and if they are returned they try again on the 15th. We have to go into the bank twice a month to return stop orders which we can't get Telkom to cancel, even though we have filled in numerous cancellation forms. The problem wiith this is now they think we owe them a few thousand and try and take that.off twice a month, causing chaos with our bank balance and other debit orders. This has been going.on since October 2016 and not once have they tried to call or contract us to resolve. Just a ton of reference and case numbers and the same number of promises to escalate and when we query it they say the case is closed.NO IT ISNT! Telecom stop *****ing from us and stop trying to make us pay for your incompetence. We don't get any WiFi from you and definitely no service so stop taking.our money! My husband tried again today at Festival mall. They refused a reference number and said they will escalate again. What are the chances? </p>