KD
Keenan D

1 reviews | Active since Apr 2016

12 May 2017, 19:00

Telkom - there's no hope

<p>The worst mistake anyone could make, is to take out a contract with Telkom. They will take your money and not give you any proper service. I am sitting with a device and can't do anything with it.</p> <p>This matter has been excalated, by the company, for months since last year. Not once has anyone gotten back to me. Every new call centre agent you are in contact with, wants to here the story again and again. After the entire story, follows the same procedure as the previous. I think it should be obvious that your technical team does not do a thing.</p> <p>Last year, burglars invaded our property, trying to gain access to the house. We could not even contact the police because we never had any network. So here I ask again, why should I pay for no service?</p> <p>We all have work that needs a reliable internet source. Stop taking our money without providing any service. Stop making empty promises and constantly want to send the issue from one person to another.</p> <p>I find it funny that we are a large group of complainants from the same area constantly contacting Telkom. How can the company not pick up that they have an issue in this particular area?</p> <p>Please spare yourself the pain and don't sign up with Telkom for anything. I am also going to find my way out of their pathetic contract, so will many others in my area.</p> <p>I hope Telkom takes this matter seriously, because the consequences will be catastrophic if they don't do something soon...</p> <p>It's really nice to hide behind a "contract". Just be ware.</p>

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Replies (1)
Telkom
Telkom's reply19 May 2017, 14:58
Official

Hi Keenan,

Kindly note our networks department made contact regarding case ***5 but you were unreachable. Kindly provide us with an alternative contact number so we can assist.

Regards

Sifiso

Telkom Social Media Team.