Telkom There is no one working at Telkom that have to AUTHORITY to assist if you have a problem

Hi

Trying to contact someone at Telkom about a debit order issue I have. This has been over two months and still no contact with an appropriate response from Telkom

Went to the local agent twice to request a call back about this issue. Was never called back. What a waste of time and resources

After hours of search, I have found a number, (10210) which SEEM to be their customer service. They were not able to assist and point blank refused to assist in any way. Although they have promised to get the manager there to call me.... There was no response. Upon assistance before ending the call I managed to obtain a second number (08180) to call back if I don't get any response. (No Response from that either)

I call back on second number, as need to resolve this issue, and once again I was told there are nobody at TELKOM that has the AUTHORITY to assist me.

1. Was assured by the person that TELKOM has the right to debit my account at any day and as many times of the month the as they have it on black and white that they have the right to do so. 2. They seem to now own this account and can manage this as they wish, without contacting me prior to accessing the account, and has caused rebate fees in excess of R600 on this account for his month alone. 3. They passed debit order information to another company which also require a R220 fee for each placement of a debit order. Now wonder they are on a feeding frensy on my account.

Telkom....... you have done nothing to resolve this issue but have done everything you possibly to make to make the issue worse than it needed to be.