TELKOM THEFT NEEDS TO BE ROOTED OUT!

I have been a loyal customer for Telkom for more than 20 years. I have a cellphone contract which I pay it every month. When my contract expired, they didn't bother to inform me or even offer something new but they just continued to deduct money from my account. I'm working from home but my account has gone up to R629.78. What I hated most are pure lies. The call centre agent confirmed that I took a new contract in the past five months for an A9 Samsung phone - a phone that I had two years ago. This is *****ING money from clients. I have been ********** R3 189.40 for a new contract that I never signed for or even wanted for that matter. This has to come to an end. The same thing happened with my landline account. In 2019, I got a message stating that I have been upgraded from 20Mbps to 50Mbps. My WiFi is supposed to be fast and very efficient but nope, it's worse than when it was on 20Mbps. When I phone the Call centre, you are treated as the worst fool - "Please switch it on and off, Ma'am". Now I'm tired of phoning Telkom. This is THEFT. 2020 has been bad enough, we don't need this from Telkom as well. Please help me, Peter.