Telkom theft

Thanks telkom for your *** service... September 2020 planned on canceling my contract so put the process in motion, then two days later my old device had a unfortunate accident and I needed a new device so I contacted telkom again ask if I could cancel my cancelation... A call centre agent named Junaid Williams assured me no yes it's possible and quick confirm my new contract and new device.... Only to find out beginning of November 2020 they had canceled my new contract... Not my old one that was due for upgrade 19 September 2020.

So they nicely deducted R4829 for the new contract not the old one Since 9 November 2020 have logged 10 cases no feed back Been to the direct store too no response All I hear is they can't reinstate it because it's been longer than 30 days since 30th October 2020 when then canceled it First case was logged on 9 November 2020 Second 11th of November 2020 Many more dates

Been messed with enough... Many calls and trips to store nobody can give me a response