TELKOM THEFT AND NO RECOURSE TO CORRECT THIS MATTER

As per my review of 7 August 2017, we are now at 16 October 2017, no resolve as yet. Telkom stole another 2 x R826-00 from my bank account. Telkom has no debit order authorisation and they are charching me for two connections whilst I have only one! No resolve, no commitment, even no reaction. What exactly is my recourse here, against whom do I lay a charge of theft? Ref no ********** .