NB
Nikitha B
1 reviews | Active since Dec 2013
16 May 2018, 10:09
TELKOM THEFT
My mobile contract had ended in April 2017 however, I am currently still being debited for subscription fees and large amounts. The 24 month contract period has lapsed in 2017 and I am well overdue a refund on additional charges etc. I have numerously contacted telkom and was provided an email address ********** to forward the necessary documentation however, these numerous attempts of resolving this matter was ignored. I have reversed the previous debits as the telkom consultant advised me to do so, later to find that I was billed a reversal fee after confirming that I would not incur any fees as they will be waived. This is theft and breach of telkoms 24 month contract policy, should this matter not be resolved, I will proceed with a direct complaint to the NCC.
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Replies (2)
Telkom's replyOfficial
29 May 2018, 14:45Good day Nikithab,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply29 May 2018, 14:45
Official
Good day Nikithab,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
NB
Nikitha B's updateReviewer Update
30 May 2018, 10:58The relevant department seems to not care as I have not received any calls and has been debited again. STOP DEBITING MY ACCOUNT! If my money is not returned to me, I will report you to the NCC.
NB
Nikitha B's update30 May 2018, 10:58
Reviewer Update
The relevant department seems to not care as I have not received any calls and has been debited again. STOP DEBITING MY ACCOUNT! If my money is not returned to me, I will report you to the NCC.