Hellopeter
Share Your Experience
CM
Cheryl Mòódley

1 reviews | Active since Mar 2018

13 Mar 2018, 08:57

Telkom Theft!!!

My Telkom contract was due to end in November 2017. I sent through cancellation request in October 2017 for it NOT to continue on a month to month basis. The contract was NOT cancelled and my account continues to be debited. After much hassle the contract was cancelled 4 March 2018. BUT I have not been refunded yet AND the debit order for March is still activate! I need the debit order cancelled immediately and a refund for DEC2017-FEB2018. I HAVE NOT RECEIVED ANY FEEDBACK.

0
Replies (3)
Telkom
Telkom's reply03 Apr 2018, 12:54
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom
Telkom's reply03 Apr 2018, 12:55
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

CM
Cheryl Mòódley's update03 Apr 2018, 13:10
Reviewer Update
Telkom has debited me again with R249 (the cancelled contract amount) for March and further debited me for R498 on 29th March. I sent my bank statement as proof to team leader Jabulile Malete. I require to be refunded for all debits made since the contract ended in November 2017 and I require the debit order on my account to be cancelled immediately! Telkom closed my case but as per above the problem persists as I have not been refunded or the debit order cancelled. I need the billing department to correct their mistakes and contact me urgently for resolution. Telkom case: ***5 Mobile No. *** ID No. *** *** Contact No. O***