Telkom the worst telecommunications supplier in South Africa.

You really can not complain about service from Telkom as they simply do not give you service at all.

My story starts where I had a 4MB/s ADSL line managed by MWEB and and I terminated it in order to go over to Telkom ADSL.

Yes that is when my headaches started. I ordered a 10 Mb/s line and was later notified that they can not supply a 10 MB/s line as my house is too far from the telephone exchange. The consultant then placed an order for a 4MB/s line and after battling to track progress on this it was also cancelled. Another 4MB/s line order was placed and this time I enquired about the order on Monday 16/11/2020 and got feedback that the technician was sent out and that the address is wrong. In actual fact they had the address wrong and I was told that it was fixed on the system and that someone will contact me within 48 hours to arrange for installation. As nobody contacted me I called in again today and was told that the order was once again cancelled because there is no copper infrastructure in my area. That is the joke of the decade as I have a Telkom landline fed via copper to my house. Does Telkom think I am stupid? I worked for them for 16 years and I know that the ADSL line is provisioned via the same copper pair that feeds my telephone.