SS
Samantha S

1 reviews | Active since Oct 2012

10 Jun 2016, 08:45

Telkom the worst telecommunications service provider by far

<p>Telkom is an imcompetent service provider. I have a problem with my wifi continuously for months on end. The 10gig data is depeleted within a few days of receiving it. I do not do downloads and I do not update apps. Initially when we receive the new data it is extremely slow and then it is finished. I continue to call the call centre for them to investigate but to no avail. One of the call centre operators told me that there was a problem with data being ******. None of my reported faults have ever been dealt with. Today I had the last straw when a call centre agent A. Manwabisi told me that his supervisor M. Gacak said I need to change my password and there is nothing they can do to help me. What about all the money that Telkom takes from me every month for a service that is not even being rendered.</p> <p> </p> <p>Telkom catch a wakeup and please sort out my data issues and I need to be reimbursed either with a rebate on my account or the data. I really do not wish to use your service any longer when it comes to data. It is really frustrating.</p>

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Replies (2)
Telkom
Telkom's reply10 Jun 2016, 08:57
Official

Good day Samsingh03

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

SS
Samantha S's update15 Jun 2016, 10:43
Reviewer Update

A response from Telkom and nobody has attempted to resolve my query. Catch a wake up Telkom.

Good day Samantha

Please be advised this a follow up on a query that you posted on one of our social medial platforms, please reply to this email address ********** if further assistance is needed or your query has been resolved.