TELKOM THE WORST SERVICE PROVIDER IN THE WORLD!!!

I've app**** for a fax line to be added to my existing line.Went to Cape Town head office and spoke to Mr Finlay Peake who was very helpful and told us the line would be installed within a few days.Well,it's almost been a month and a half later and after having three people come and try and install a line or fix a fault(or whatever the problem is) we still do not have the fax line installed.I have mailed...called...been into the head office with no results.Could someone please tell me how you guys can do this to so many customers?My installation no is 271355/12.The telephone is 021:***.Please could someone get this sorted.Thanx