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elanadebeer E

1 reviews | Active since May 2016

02 May 2016, 08:53

Telkom : The worst service provider in South Africa

Month 5 in a row of BEGGING Telkom for my bill. 5 months of asking nicely. This is getting ridiculous. If I don't pay my Telkom bill, who will be in the ****, ME, not Telkom, ME. Who will have to pay for it? Again, ME, not Telkom. Will I get the money out of Telkom? NO. Please send me my bill, PLEASE DO YOUR JOBS. I am getting tired of your ********, I am not paying you to mess me around. I am still waiting for you to change my number AFTER TWO MONTHS as well. After YOU messed up, and your call centre agent confirmed that for me. I am tired of begging a service provider to do their job. I am tired of being soft soaped (which does not work by the way) by your call centre agents for something YOU did not do. Next step, I will go to the CPA, I will not recommend anyone to go with Telkom from experiences I have had with them, EVERYTHING have to fight for before it is done. To the rest of the consumers : try every possible route before taking the Telkom-route, if you don't want to fight with someone on a permanent basis. To Telkom : Are you still operating? It doesn't seem like it?

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Replies (2)
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elanadebeer E's update03 May 2016, 11:43
Reviewer Update
I was contacted by Telkom to send me my invoice, but that is not enough. I need feedback on my order number, why it is taking so effing long, and I need to know that this will not happen again, I don't give a flying #$%^ if Telkom's CEO sends it to me personally each month, but I am not going to beg for it again.
Telkom
Telkom's reply04 May 2016, 12:39
Official

Hi elana-de-beer 

Thank you for making contact with us

 

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

 

We do apologize for any inconvenience we have cause to you.

 

Your reference number is:SM229914

 

Regards

Luleka

Telkom Social Media Team