Telkom. the worst service provider ever, it made me feel like I had to beg them to have their business and that they were doing me a favor.

At the beginning of Feb 18 I app**** for an uncapped ADSL line at the Telkom Clear water mall branch. I called Telkom a week later to find out how far they were with my application only to find out that they haven't received anything. I went back to the Clear water mall shop and they informed me that they haven't yet "posted" my application (funny how it needed to be 'posted' in this day and age). None the less they re-processed my application at the same shop. 3 days later their technician by the name of Leonard called me to make arrangements to have the line and hardware set up. I accommodated him and he advised that the tree where the box is located had over grown and that he needed permission from his manager to have it cut. Another couple of days went by without any feedback, I called him over the next couple of days only to find out that no progress had been made and that he was still waiting for feedback from his manager. He eventually stopped taking any of my calls both from my cell phone and work landline number. I then went to the Clear water mall branch where I app**** initially to have the entire contract cancelled. They sent a request to their sales department and advised that someone would call me to arrange a refund for the deposit which I had paid. Three days went by and no one called. I called them last week Friday to assist with cancelling the entire deal and refunding my money. The lady who assisted me advised that this would be resolved by this past Monday (12 Mar 18) and that I would receive a call from them. Monday came and went and I called in to find out what was happening. The lady informed me that there was no request for a cancellation or a refund on their systems. She then logged a request and could not give me a turn around time as to when this would be resolved hence the reason for this complaint over a month later. ref: ********** 2

The worst service provider ever, it made me feel like I had to beg them to have their business and that they were doing me a favor.