TELKOM "THE WORST SERVICE PROVIDER EVER"

My name is Nawaal Young with cell number *** & I am a customer Telkom with account number ***. I am writing to formally address a recurring issue with my billing, which has resulted from what I believe to be incompetence and negligence on the part of your sales staff. Despite spending numerous hours on the phone being transferred from one department to the next, I was assured that the matter would be resolved and that I would be refunded for the incorrect charges.

However, to my dismay, I have once again received a message indicating that I owe an amount for two contracts instead of one. This situation is incredibly frustrating, especially after being promised a resolution and refund.

I kindly request that this matter be addressed as a priority. If this issue is not resolved promptly, I will have no choice but to escalate the matter to the Consumer Ombudsman for further investigation and resolution.

Please confirm receipt of this email and provide me with a timeline for when I can expect this matter to be fully resolved. I will be stopping the debit in the interim until this ******* is resolved. The same service you give is the same service you will receive. Consumers are already struggling and Telkom doesn't make it any easier on the consumer by delivering such **** service.